Our February 27th, 2024 release v2024.05 introduced a number of incremental improvements, bug fixes, and a major improvement which is:

• The ability to view and interact with the new Engagement Insights Dashboard

Please continue reading to learn about these features and improvements!

Engagement Insights Dashboard

We are excited to announce the launch of the "Engagement Report" which offers a significant enhancement to our platform's analytical capabilities. This new feature is designed to empower our users with a comprehensive, in-depth analysis of customer engagement across various touchpoints within our platform.

The "Engagement Report" feature marks a pivotal improvement in how users can understand and optimize their engagement strategies. It addresses critical feedback and needs by providing detailed analytics on customer engagement directly within the application. This feature is accessible by default to all user organizations, ensuring immediate value to our user base.

Key Enhancements

• Email Open Rate Visibility: Users can now observe email open rates across playbooks, campaigns, controls, or specific pieces of content, enabling a better understanding of customer engagement.

• Playbook-specific Insights: Filter reports by playbook to gain insights into specific playbook activities, including open rates, clicks, total sent, and more.

• Timeframe Filtering: Users have the flexibility to filter reports by pre-set or custom dates, offering insights into engagement over specific timeframes.

• Granular Data Analysis: The ability to slice and drill down into the data intuitively, providing granular insights such as playbook by playbook email open rates and campaign by campaign email click rates.

Open

Standardized Engagement Report allowing users to understand baseline engagement rates and monitor over time

Incremental Improvements

Open

Demonstration that word, character & char/space counts are displayed below text editors.

Bug Fixes