Playbooks

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Faster Playbook Imports with Bulk Actions

When importing Playbooks with many dependencies (like email or SMS messages), users can now apply bulk actions instead of selecting items one by one. This significantly reduces the time required to complete import configuration.

Improved Feedback During Large Playbook Imports

Users importing large Playbooks now see a loading indicator, providing clear feedback that the process is in progress.

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Streamlined Channel Control Settings

We’ve simplified the layout of SMS and Email channel control settings by replacing radio buttons with dropdown menus. Option order is now consistent across channels, making it easier to scan and update settings—especially when editing multiple messages in sequence.

Monitoring and Alerting

Fixed: Mismatch Between Dashboard and Downloaded Campaign Data

The download from the Assignments and Sending Dashboard now matches what’s shown on screen. Accounts that re-enter a campaign after exiting are now correctly included in both views.

Contact Reachability

Fixed: Email Reachability Prediction for Invalid Domains

We fixed an issue where email addresses with domains starting with a period (e.g., .symend.com) failed to generate a reachability prediction. These emails are now correctly marked as not reachable.

Customer Trail

Fixed: Error in Customer Trail for Accounts with Conversion Events

We resolved an issue that caused a 500 error when viewing Customer Trail for accounts with conversion events. These events are now safely excluded from the view until full support is added. The Customer Trail now loads as expected.