Our October 2524th 2023 release, v2023.21, introduces two new Custom Alerts in your Dashboard. One for Customers entering your Fallback Campaigns, and one for newly created Customers who have not entered any Campaign. Within Playbooks, you now have the ability to select any destination for Send Text Controls based on a Customer Attribute of the string data type. Also within Playbooks, you can also utilize the new Extensible Channel Control, which will allow you to send through any channel you configure. Your Customer Trail has been upgraded to show the message name and description for email or SMS Events. Lastly, your Customer Trail will now also display the destination phone number for any SMS Events.
For additional information on these updates please read the Dashboard, Playbooks, Send Text Control, Extensible Channel Control, and Customer Trail sections of this article.
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